The following questions are actual reference queries reported by American and Canadian library reference desk workers.
"Do you have books here?"
"Do you have a list of all the books written in the English language?"
"Do you have a list of all the books I've ever read?"
"I'm looking for Robert James Waller's book, Waltzing through Grand Rapids." (Actual title wanted: "Slow Waltz in Cedar Bend.")
"Where is the reference desk?" This was asked of a person sitting at a desk who had a sign hanging above her head. The sign said "REFERENCE DESK"!
"I was here about three weeks ago looking at a cookbook that cost $39.95. Do you know which one it is?"
"Which outlets in the library are appropriate for my hairdryer?"
"Do you have any books with photographs of dinosaurs?"
"I need a color photograph of George Washington [Christopher Columbus, King Arthur, Moses, Socrates, etc.]"
"I need to find out Ibid's first name for my bibliography."
"Why don't you have any books by Ibid? He's written a lot of important stuff."
"I'm looking for information on carpal tunnel syndrome. I think I'm having trouble with it in my neck."
"Is the basement upstairs?" (asked at First Floor Reference Desk)
"I am looking for a list of laws that I can break that would send me back to jail for a couple of months."
Makes you wonder if folks are out to disprove the saying, "There's no such thing as a stupid question"! Seriously, though, working at a reference desk has to be a bit intimidating. After all, anyone is allowed to ask you any question, and you are supposed to be able to find the answer! So, I guess one of the qualifications for the job is that you have to be omniscient! That would leave us all out.
But there is someone who is qualified, someone who knows "all the answers". In Revelation 2 and 3, Christ includes in each of the letters to the seven churches the words "I know your works". God knows us. He knows our strengths and our weaknesses. He knows our needs. He knows the answer to every question in our heart. He is the ultimate "reference desk worker". What a great God we serve and worship!
"O LORD, You have searched me and known me. You know my sitting down and my rising up; You understand my thought afar off. You comprehend my path and my lying down, and are acquainted with all my ways. For there is not a word on my tongue, But behold, O LORD, You know it altogether. You have hedged me behind and before, and laid Your hand upon me. Such knowledge is too wonderful for me; It is high, I cannot attain it." (Psalm 139:1-6).
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